Frequently Asked Questions

Everything you need to know about your CRKD gear and orders.

What is the standard shipping timeframe for new orders?

Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery times vary by location and customs processing.

Do CRKD controllers and accessories come with a warranty?

Yes, all our hardware products include a 12-month limited warranty that covers manufacturing defects. Please retain your proof of purchase for any warranty claims.

What is your return policy for rhythm gaming gear?

We offer a 30-day return window for items in their original, unopened packaging. Please contact our support team to initiate a return authorization before shipping your item back.

Are CRKD products compatible with all gaming platforms?

Compatibility varies by product. Most of our rhythm controllers are designed for Nintendo Switch and PC, but please check the specific product page for detailed technical specifications.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

How can I track my order once it has shipped?

Once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to the carrier's tracking portal.